Terms & Uses

We take pride in disclosing the terms and conditions (T&C) or terms of use (TOU) of this website from where you accessed this page. Before we move ahead, it would be vital to make you aware of a few terminologies that will be used to explain those guidelines.

Glossary:
Terms and Conditions: All guiding rules intact with the usage of the Website, and its content
Vcare Technology or We or our or us, party (parties): Vcare Technology.
All mentioned websites: the portal or the Website
You, your or User: Visitor or customer (individually/representing a company), party (parties)
Content: All intellectual materials, downloadable products and/or services
Subscription Based Plans or Support Plan: This is an insurance or protection program covering technical issues for a definite time period.
Incident Based Plan or Pay-as-You-Go Plan: This is one time service program
Services:All deliverables – whether through the phone line or remote screen-sharing – as a part of the chosen support program, are considered as Services.
Agreement: These terms and conditions along with other guidelines linked with the support program and the Privacy Policy of the Website read the entire agreement between you and Vcare Technology.
Software:Any reference for computer program, whether offered by web-link, CD, or other convenient media comes under the software category. This is usually a proprietary content derived from Vcare Technology or a third party, and has its own terms and conditions, often defined under the category End-User-License-Agreement (EULA).

Following are the Terms and Conditions associated with the usage of the Vcare Technology website and it’s Content:
Copyright Protection of Intellectual Property
This Web Site, including all Content materials displayed or offered (excluding any applicable third party materials or information), is the property of Vcare Technology and is copyrighted and protected by worldwide copyright laws and treaty provisions. Thus, Content of the Website is strictly for end-user purposes, and any unauthorized copying of the materials or publishing or commercial use will be considered as the violation of the laws. By making use of the Website in any way, you agree to abide by all copyright laws applicable worldwide.

Vcare Technology Trademark and Logo
All references to Vcare Technology refer to Vcare Technology Inc. The Website Logo and the stylized character combination of Vcare Technology must not be imitated or used as a design feature in any manner. Vcare Technology does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information for any such usage. Used for representing duly trained and certified tech support engineers, which is a bundled tech support service designed for home consumers.

Third-party software usage
Mention of third-part products and their trademarks or registered marks is only for informational purpose, and in no way it represents any endorsement, ownership or affiliation with that particular company or organization. The usage of that products/information will be governed by the respective terms and conditions as laid down by their owners. Also, for any warranty or guarantee information you need to ask the owner. Vcare Technology doesn’t hold any responsibility whether they will suit your need or meet your expectation in any way.

Third-party Links
The Website incorporates links of third-party websites wherever required, however, that is solely for the information purpose, and we don’t have any legal affiliation or control on products or information available on those. Thereof, under no circumstances Vcare Technology can be held responsible for the content or material of any linked sites or any link contained in a linked site, or any changes or updates to such sites.

Vcare Technology Standard Limited Warranty (Disclaimer)
THE WEBSITE AND THE CONTENT INCLUDING SERVICES HEREOF ARE PROVIDED ON “AS IS” AND “AS AVAILABLE” BASIS. AND Vcare Technology. ACCEPTS NO LIABILITY FOR THEIR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO PROVIDE YOU WITH THE BEST RESOLUTION FOR ANY TECHNICAL ISSUES, Vcare Technology. DEPLOYS CROSS-PLATFORM EXPERTS FROM THIRD-PARTY COMPANIES, HOWEVER, THAT DOESN’T TRANSLATE THAT THEY MUST BEAR ANY CERTIFICATION FROM THERE. Vcare Technology HAS AN IN-HOUSE TRAINING MODULE AND CERTIFICATION METHODOLOGY TO NURTURE ITS TEAM MEMBERS WITH DIFFERENT TECHNOLOGIES. HOWEVER, WE EXPRESSLY DISCLAIM FROM ALL SORTS OF WARRANTIES, AND THE USAGE OF THE CONTENT, DOWNLOADED OR OTHERWISE OBTAINED PRODUCTS IS AT YOUR OWN DISCRETION. UNDER NO CIRCUMSTANCES Vcare Technology ADMITS ANY RESPONSIBILITY FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF THE CONTENT. ALSO,Vcare Technology SHALL NOT BE LIABLE FOR ANY FINANCIAL DAMAGES WHETHER DIRECT OR INDIRECT, CONSEQUENTIAL OR SPECIAL, OR WHATSOEVER THAT MAY BE INCURRED THROUGH THE USE OF THE CONTENT.

Termination
Vcare Technology RESERVES THE RIGHT TO CEASE PROVIDING THE SERVICES FOR ANY REASON AT ANY TIME AND INSTEAD, AS YOUR SOLE AND EXCLUSIVE REMEDY, REFUND THE FEES PAID FOR THE APPLICABLE SERVICES FOR THE TIME PERIOD, IF ANY, AFTER TERMINATION OF THE SERVICES. IF YOU BREACH THE TERMS NO REFUND WILL BE PROVIDED. OTHER THAN PROVIDING A REFUND WHEN WE TERMINATE FOR OUR CONVENIENCE, Vcare Technology WILL NOT BE LIABLE TO YOU OR ANY THIRD-PARTY FOR TERMINATION OF THE SERVICES FOR ANY REASON. YOU ACKNOWLEDGE AND AGREE THAT UPON TERMINATION Vcare Technology MAY IMMEDIATELY DEACTIVATE OR DELETE YOUR USER ACCOUNT AND ALL RELATED INFORMATION AND FILES IN YOUR USER ACCOUNT AND/OR BAR ANY FURTHER ACCESS TO THE SERVICES.

Partnership definition
Words like partnership and partner are expressly to display relationships involving common activities and interests, and those words may not indicate precise legal relationships.

User Responsibility
To obtain effectual result from our services, you agree that you will:

1. Cooperate with our Technicians by:
(a) Sharing the personal information that confirm your identity,
(b) Sharing system configuration, symptoms, error messages, etc.
(c) Following the instructions offered by technicians as part of system troubleshooting, and
(d) If required, download and execute software program or tool on system after accepting the imposed software agreement or End-user- license agreement.

2. Have Software/Data Back up:
You understand and agree that under no circumstance Vcare Technology. shall be liable for any lost or corrupted software or data. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively "customer data") and software stored on your device and storage media before ordering the services. You acknowledge and agree that Vcare Technology us or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services. If you wish to order data backup services which are sold separately and subject to separate terms of service and privacy policy. Vcare Technology does not provide separate backup copies or support installation of unlicensed software to customers. We only entertain licensed copy of all necessary software under our support portfolio.

3. You also endorse that the below conditions are true:
(a)The background causes for any concern or issues are reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
(b)You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
(c)The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with our technician.

4. Maintain the confidentiality of your credit card while making payment as mentioned under the Privacy Policy.
At any point or in any case or for whatever reason if you don’t agree with those, you are advised to quit using the Website and content mentioned thereof.Vcare Technology at its sole discretion, without any notice can change these terms and conditions, and the products, services, prices, and programs mentioned in this site at any time. Thereby you should keep yourself updated with this information. For any infringement of the Website’s terms and conditions, Window Tech Support. holds the right to seek all remedies available by law and in equity.

Undertaking
Within the periphery of the Terms and Conditions set forth, and other terms or guidelines specific to individual support program, Vcare Technology will address your query using commercially reasonable efforts in providing appropriate solutions for any technical concern/issue. Vcare Technology diagnoses and resolves a prevailing issue or provide the setup and installation, or any other service that you opt for through chat, email or remote access as it deems most appropriate under the circumstance. However, all undertakings are subject to Vcare Technology Standard Limited Warranty. Every service that is offered through the web portal has a service fee, unless express in written and you agree to make payment thereof as per the Payment Terms provided below.

Payment Terms
You must read, agree and accept with the terms and conditions of your support program ahead of ordering the services. Once done, you have made up your mind; you have to transact the prescribed payment for the support plan in advance. The payment will be received by Vcare Technology through a secured payment gateway. Vcare Technology.. doesn’t bear any obligation to render its technical support services in case of non-payment. All payments for the duration-based support program have to be made upfront.

Credit Card Billing
We entertain credit card payment from almost all big and small banks or issuers. In the process, you might be required to provide the credit card details to the approved payment gateways. You shall not use the credit card which is not lawfully owned by you. Vcare Technology.. will not be liable for any penalty or charges levied by your bank or issuer for any reasons, including non-sufficient funds. In case, you have mistakenly given us a debit card number, in lieu of a credit card number, then all charges will be applied to such debit card unless and until you provide a credit card number. In the event, You opt for automatic clearance system or payment or electronic fund transfer to renew or upgrade the support program or subscription, You approve that all mentioned amount herein may be charged, at Vcare Technology’discretion to the account number provided for such automatic payment. In the process we may collect information – user name, credit card number, expiration date and billing address, and may share that with third-party credit card processing company. We maintain a high degree of confidentiality and integrity in our practice as per the Privacy Policy, even though you are strictly restricted from sharing any transaction password with our technicians. For any misuse of such information pertaining to your card, you are solemnly responsible for .Vcare Technology specifically disclaimsfrom any related lost incurred or liabilities thereof.

Refund Policy
In case, Vcare Technology fails to resolve any issues, and you have complied with all the terms and conditions of the Website, then we will not charge you a fee for the incident-based Service. In case you have been charged, but you are not satisfied with the resolution, then you can call us within 30 (Thirty) days from the day you originally received the Service, we will use commercially reasonable efforts to try to resolve your problem at no additional charge. If those efforts are unsuccessful, we will refund the fees that you paid for the Service. Vcare Technology may change the fees and charges then in effect, or add new fees or charges, by giving Customer notice in advance. If You (Customer) have purchased any third party software, product, or application from Vcare Technology with the activation key or product key, that would be completely non-refundable.

Privacy Policy
Vcare Technology understands well your concern regarding privacy, and is committed to safeguard information – personal information, payment information and computer system information – shared through email, phone or remote access against any kind of misuse. However, to let you aware about the type of information we collect about you, how it is used and the safeguards we use to protect it, we have a standard Privacy Policy, which is an integral part of these Terms and Conditions. You are requested to go through the Privacy Policy page to know in detail thereof.

Governing Law
Interests and rights of both the parties i.e. you and Vcare Technology under this Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, United States of America, without reference to any conflicts of law principles that would require the application of the laws of any other jurisdiction. The parties agree that the U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement. Any action or proceeding arising from or relating to the Services shall be subject to the exclusive jurisdiction of the state or federal courts in San Francisco, California, and You expressly agree to submit to the personal and exclusive jurisdiction and venue of these courts. Notwithstanding the foregoing, Vcare Technology us may bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.

Indemnity
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD Vcare Technology ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND AFFILIATES HARMLESS FROM ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, IN ANY WAY ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR YOUR VIOLATION OF THE TERMS.

Electronic Communications
The information communicated on this Site constitutes an electronic communication. When you communicate with us through the Site or other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that Vcare Technology on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us. Notices and communications to Vcare Technology must be sent to the applicable address given in these Terms or to support@vcaretechnology.com

General Information
This version of the Terms and Conditions is effective as of February 2011. The T & C together with the Privacy Policy and any applicable license agreements constitute the entire agreement between you and Vcare Technology and govern your use of the Services, superseding any prior or contemporaneous agreements between you and Vcare Technology. The failure of Vcare Technology Inc. to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the T & C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties" intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. The Terms and Conditions inure to the benefit of Vcare Technology.. successors, assigns and licensees. The section titles hereof are for convenience only and have no legal or contractual effect.